Privacy Policy

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Welcome to CASA BLISS CANNABIS, We value your privacy and are committed to protecting your personal information in accordance with Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This Privacy Policy outlines how we collect, use, and protect your information when you shop with us online or in-store.

1. Information Collected

We collect personal information necessary to fulfill orders, provide services, and improve your shopping experience. This may include:

• Contact Information: Name, email address, phone number, and shipping/billing address.
• Payment Information: Credit card numbers, transaction history, and related details. (Credit Card and any other payment method information is not stored and is only used by our payment processor, MERRCO)
• Device Information: IP address, browser type, and other technical data.
• Purchase History: Details of previous purchases, preferences, and other transactional information.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders, including payments, shipping, and returns.
• Communicate with you regarding your orders, inquiries, and promotions (with your consent).
• Improve our services, website functionality, and customer experience.
• Comply with legal requirements and prevent fraud.

3. How We Share Your Information

We may share your personal information with trusted third parties in the following cases:

• Service Providers: We may share information with payment processors, and customer support providers who assist us in our operations. They are required to protect your information and only use it for the specified purpose.
• Legal Obligations: We may disclose your information to comply with laws, regulations, or legal requests, such as court orders, and to protect our rights or property.
• Business Transfers: In case of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction, subject to confidentiality agreements.

4. Your Consent and Choices

By providing your personal information, you consent to its collection, use, and sharing as outlined in this policy. You have the right to:

• Access and correct any personal information we hold about you.
• Withdraw your consent for specific uses (e.g., marketing communications).
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe we are not in compliance with privacy laws.

To exercise these rights, please contact us using the information provided below.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Payment information is processed through secure, third-party services and is not stored on our servers.

6. Security of Your Information

We implement physical, technical, and administrative measures to protect your personal information from unauthorized access, use, and disclosure. These measures include encryption, secure networks, and access controls.

7. Children’s Privacy

We do not collect any information from minors and do not provide any service to anyone under the age of 19.

8. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on our website with the effective date noted above.

9. Contact Us

If you have questions or concerns about our Privacy Policy or wish to access, correct, or delete your personal information, please contact us:

• Email: [email protected]